- Jiangsu
- + 86 13605261217
- saleslucy001@gmail.com
Your strong support ensures a worry-free production process from start to finish.
We understand that every HAPPY machine carries the trust and expectations of our customers. We consistently uphold the core philosophy of “customer first, quality foremost,” and are committed to building an industry-leading after-sales service system to provide exceptional and reliable support to our partners in the global textile industry.
Professional and Efficient Service
Comprehensive Equipment Maintenance and Technical Support
Continuous Improvement of Service Quality
One-stop solution to ensure peak equipment performance
We provide 24/7 technical support, preventive maintenance, professional operator training, and genuine spare parts supply, forming a complete service loop to ensure your equipment always operates at its best, eliminating any worries.
Every step is taken to solve your problems faster.
HAPPY ensures that every service request is handled quickly and accurately through its efficient and transparent service processes.
Easily submit your request through our website, email, or hotline.
Our team will contact you within 30 minutes to assess the situation.
We'll arrange a remote or on-site diagnosis with an experienced engineer.
Engineers provide precise solutions and follow up until the issue is resolved.
We collect your feedback to continuously improve and ensure 100% satisfaction.
We recommend comprehensive maintenance every 6 months. The specific interval can be adjusted based on equipment usage frequency and site environment. Please contact our technical support team for a customized maintenance plan tailored to your needs.
Our goal is to respond within 30 minutes to your service request and arrange remote support or coordinate on-site service within 24 hours. Specific timing may vary depending on your location and the urgency of the issue.
Please strictly follow the operation manual for calibration, conducting no-load test runs and load testing in sequence. During this process, closely monitor key indicators such as equipment vibration, temperature, and pressure, recording data for comparison with standard values. If needed, our engineers can provide remote or on-site guidance.
Safety operating procedures must be followed, with proper personal protective equipment worn. Ensure all electrical and mechanical connections meet design standards. We strongly recommend that professional technicians perform installation and initial inspection to eliminate any safety hazards.
After commissioning, we conduct comprehensive functional verification, including integrated system testing and key parameter verification. Our technical team provides on-site training for operators, covering equipment operation, daily maintenance, and troubleshooting techniques, along with complete operation manuals and video tutorials.
Get Instant Consultation – Expert Team Ready to Serve
Our sales and technical expert team provides 7×24 round-the-clock service. Whether it’s equipment installation, troubleshooting, or operational training, we can provide online or on-site guidance to promptly resolve any issues you encounter and quickly supply needed spare parts. Our exceptional service has earned high praise from clients worldwide.
We will contact you within 1 working day, please pay attention to the email with the suffix “@gmail.com”.
