Indian Customer's Procurement of Happy Brand Stenter Machine

1. Cooperation Background: Addressing High-Demand Textile Finishing Pain Points

Our partner is a well-known textile manufacturer based in Gujarat, India, specializing in the production of home textile fabrics (such as bed sheets, quilt covers) and industrial textile materials. With the rapid expansion of their domestic and export markets, the existing stenter equipment in their factory faced obvious bottlenecks: low energy efficiency led to high production costs, and the shaping precision was insufficient to meet the strict width requirements of high-end home textile orders. After investigating multiple international brands, the customer was attracted by Happy brand's patented energy-saving heating system and intelligent control technology, and took the initiative to contact us for a customized procurement plan.

2. Customized Solution: Tailored to Local Production Conditions

Combining the customer's production scale (daily output of 8 tons of fabrics), fabric types (mainly cotton and linen blends) and local industrial standards, our technical team designed a targeted stenter machine solution, with the following core configurations and requirements:

A. Nominal width: 3200mm (to match the large-width home textile fabric production line) B. Nominal speed: 20-100m/min (adjustable to adapt to different thicknesses of cotton-linen fabrics) C. Max drying room temperature: 200℃ (suitable for the thermal stability characteristics of cotton-linen fibers) D. Cloth holding method: Pin chain (ensures uniform tension for large-width fabrics) E. Voltage and Frequency: 415V/3 PH/50 HZ (complies with India's industrial power supply standards) F. Special requirements: Equipped with an intelligent temperature control system with real-time data monitoring function; added a dust removal device to adapt to the local production environment

3. Production Verification: Strict Quality Control Before Delivery

During the production of the customized Happy brand stenter machine, we invited the customer's technical representative to conduct on-site inspections twice. The first inspection focused on the quality of key components (such as the heating pipe, transmission chain) and the rationality of the structural design; the second inspection was a full-load trial operation test, where we simulated the customer's actual production process with cotton-linen blend fabrics. The test results showed that the machine's shaping precision error was less than 1%, the energy consumption was 15% lower than the customer's existing equipment, and all indicators met or exceeded the agreed requirements. After the test, we provided the customer with a detailed test report and operation video for filing.

4. Logistics Delivery: Smooth Customs Clearance with Localized Support

Considering the complexity of India's customs clearance process and long-distance transportation, we adopted FOB shipping terms (Mumbai Port) and cooperated with a logistics company with rich experience in Indian textile equipment transportation. We sorted out and verified the customs clearance documents in advance, including commercial invoice, packing list, certificate of origin, equipment manual (in English and Hindi bilingual), and technical parameter certification report. During the transportation process, we provided the customer with real-time shipping tracking information. The machine arrived at Mumbai Port on schedule and completed customs clearance smoothly with the assistance of our local cooperative agent.

5. After-Sales Empowerment: Full-Cycle Technical Support

After the machine arrived at the customer's factory, our professional technical team went to India for on-site installation and commissioning, and conducted a 3-day systematic training for the customer's operators and maintenance personnel, covering equipment operation, parameter adjustment, daily maintenance and common fault handling. During the one-month trial operation period, we set up a special after-sales service group to respond to the customer's technical questions within 2 hours.

The customer feedback that after using the Happy brand stenter machine, the qualified rate of finished fabrics increased by 8%, and the production cost per ton of fabrics decreased by about 12%. Subsequently, they expressed their intention to purchase an additional set of Happy brand stenter machines to expand the production line. This cooperation not only realized a win-win situation but also laid a solid foundation for our brand's market expansion in India's textile industry.